Frequently Asked Questions

Can I use the site if I am not a student or a staff member?

Yes, the site is available to anyone wanting to book on any of the short courses or conferences that are advertised.

Can I use the site if I do not have a computer?

uclonlinestore@ucl.ac.uk  is available as an online service. Access to the site, can be made from any location with internet access. This can be from a computer or any other device that has internet access.

Do I have to book anything every time I visit uclonlinestore@ucl.ac.uk ?

No, the store is available for users to browse.  uclonlinestore@ucl.ac.uk is available 24 hours a day, 7 days a week. If you wish to attend any of the advertised short courses/events, then you must register with uclonlinestore@ucl.ac.uk , when prompted, using your e-mail address and choosing your own password. Once you have registered with these details, you can revisit at anytime.

How do I receive confirmation of my order?

When booking from uclonlinestore@ucl.ac.uk and payment has been taken by card, you will receive confirmation on screen of your order details which you can print and an e-mail will automatically be sent to the e-mail address supplied with your initial registration, showing the short courses/events booked.

What if I forget my password?

At each login stage you will see a forgotten password button, where you enter your e-mail address and a reminder of your password is then sent to you by e-mail almost immediately.

Is there a limit to what I can book from the uclonlinestore@ucl.ac.uk ?

There is no limit on the short courses/conference that you can book, other than any limitation on the availability of places and any limits on the card that will be used for making payment. On certain short courses/conferences there may be limits on the number of places that an individual can book. On certain short courses/conferences there may be a waiting list that you can be added if all the places are currently taken. No payment will be taken for waiting list places.

Am I able to change my order?

You can keep adding and deleting items to your shopping basket, but once your payment details are processed your booking will be fulfilled.

The transaction is complete, but I have made a mistake, what can I do?

Should you have a problem after completing a booking, please contact the designated contact as listed within the short course/conference details.

If none are given, then contact  …………

Terms and Conditions

Please ensure that you have read and accepted our Terms and Conditions prior to the completion of your booking. This safeguards both of us and ensures a smooth and trouble-free booking.

Security

uclonlinestore@ucl.ac.uk  is situated on the network, but any personal information is entered in a secure environment. This can be confirmed by the following:

i) The website address in which you enter your card details starts with https and

ii) That there is a padlock image at the bottom/top of your screen.

Both of the above are required to help ensure your data is secure.

 uclonlinestore@ucl.ac.uk                                                     18 January 2012