Card Payment Declined
There may be occasions when an email@example.com customer's card payment is declined during the payment processes. In most instances, the reason for the decline is not obvious.
Other details may be entered wrongly too – such as an incorrect security code (this is the 3 digit code on the back of the card) or the incorrect 3D Secure (Verified by Visa or Mastercard SecureCode) password used.
Cancelled card: the card being used has been cancelled by the card issuer.
Blocked card: the card being used has been blocked by the card issuer.
Fraud watch: because the payment transaction appears to be out of the ordinary – either due to the time of day or the type or size of payment; the payment may be declined to protect you from what appears to the card issuer a fraudulent transaction.
Communication Failure: A possible network failure, communication failure or timeout has occurred while processing the card payment.
If your card has been declined you may try again, but please be aware that the majority of card issuers only allow 3 consecutive attempts before the card is blocked.
To protect your confidentially, the card issuer will not divulge to UCL the reason for the payment to be declined and you (the card holder) will need to contact your card issuer directly to ascertain the reason if it is not apparent from the above.
firstname.lastname@example.org 18 January 2012