F46 Customer Service, Operations and Planning
This five-day module addresses the key to customer satisfaction, namely the effective day-to-day management of operations and services. The objective of the module is to apply theory to the practices encountered in the real life of a telecom and ICT service provider. In addition, the module presents the best practice in operations and customer service.
15th January 2018 – 19th January 2018
Professor Andy Valdar
For all queries in regards to this short course please contact :-
020 7679 7307
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