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F46 Customer Service, Operations and Planning


Course Information


This five-day module addresses the key to customer satisfaction, namely the effective day-to-day management of operations and services. The objective of the module is to apply theory to the practices encountered in the real life of a telecom and ICT service provider. In addition, the module presents the best practice in operations and customer service.

Course Code


Course Dates

15th January 2018 – 19th January 2018

Places Available


Course Leader

Professor Andy Valdar

Course Fee

Course Description

See http://www.ucl.ac.uk/lifelearning/courses/customer-service-operations-planning

for course details.

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